| Strategic
Planning & Organizational Development
| Focus
on the Critical Few | Communicating
the Vision | | Streamlining
the team | Creating incentives
that work | | Leverage
limited resources | Best Practices |
Branding & Marketing
| Fanatical
Focus Emphasizing Uniqueness | Plans
that Yield Results | | Creating
Trial without Sacrificing Image | Building
Customer Loyalty | | Menu
Design | POP Material for 4-wall
marketing | Operational Excellence
| Performance
Management System | Incentives
that work | | Systems
that guarantee consistency | Operational
Metrics for control | | Communication
Strategy | Operations Analysis |
Integrated Financial Control Systems
| Executive
Dashboard | Scalable Financial
& IT Systems | | Web-based
Financial Reporting | Building
Profitability thru Best Practices |
| Courting the Financial Community | Risk
Management & insurance Analysis | | Business
Intelligence Implementation | Technology
systems overview | Menu Engineering
& Culinary
| Mouthwatering
vs. Moneymaking | Theoretical
Food Costing | | Adding
WOW Dishes | Pricing & Menu
Psychology | Human Resources
& Leadership Development
| Employee
Relations that lead to Excellence | Streamlining
HR Administration | | Labor
Relations and Compliance | Successful
Recruitment & Negotiation |
| Winning at the hiring game | Benefits
Analysis | Purchasing &
Distribution
| Distribution
Contracts | Sourcing & Vendor
Management | | Procurement
& Contract Negotiations | Inventory
Control | Comprehensive
Holistic Projects Top
We have found that the systemic nature of a business
can incorporate several disciplines that yield exceptional results when orchestrated
together. The following examples illustrate the benefits of studying the whole
picture versus looking at a narrow symptom. Objective:
Strategic Planning and Team Development
Result:The
entire team and resources are focused on the same objectives, understanding what
to ignore and achieving the stated goals We
put the executive management team thru a strategic planning process that identifies
strategies that deliver long term sustainable success. This is a practical action
plan that encompasses annual critical few objectives broken into quarterly milestones.
This Strategic Plan is a living practical method that provides a daily focus for
a team's performance. We also train the
people--and their company teams--through a performance management system and communication
strategy that fosters an environment of accountability and a results-based culture. We
align the organizational chart against the company's needs to make sure that the
right people are on board and in the right place. Development plans are put in
place where needed so that each team member grows in effectiveness. Lastly,
we implement a comprehensive salary administration and performance evaluation
system designed to reward performance and results against company objectives. Objective:
Operational Assessments Result:
Best practices are identified and ineffective ones eliminated
ensuring an agreed upon company standard that can be documented into training
programs, operations manuals and franchise standards. RTS
performs a thorough review of a company's processes, systems and procedures. This
involves more members of the team (Director, Department Manager, Supervisors,
etc.) to better understand the "how" of an organization and test the
alignment between stated goals and actual results. An
interactive round table process is used to flush out opportunities that define
"reality" and allow a company to eliminate perceived roadblocks. Savings
that can be implemented immediately are generally identified that can improve
cash flow and morale. Objective:
Food Cost Reduction Result:
Analyzing the entire food system from procurement
to production allows a company to "take cost out of the system" generating
large flow-through dollars to the bottom line. From
growers and producers, manufacturers and distributors all the way to the guest,
RTS analyzes every step of Chain Supply as well as in-store receiving, storage,
production and plate assembly. Using
POS data and a comprehensive business intelligence system that provides analytics,
RTS can help engineer your menu for additional profitability without falling into
the cost and quality cutting trap. There are
thousands of dollars in the overall system a company uses in this area that we
can identify, quantify and execute against. Top Objective:
Financial Controls and Integrated Systems Analysis
Result:
Diagnostic and evaluation of critical control systems including store level cash
handling and corporate level systems development, use and application.
RTS performs a thorough review of a company's
financial processes, systems and procedures. Our goal is to first understand the
current processes to ensure that each solution is customized to the client's specific
needs. There is no one universal solution. Financial
Controls starts with the process review of cash management at the store level.
Ensuring the timeliness of deposits verification, analysis of comps, voids and
promos is the starting point. The process continues to the bank statement process
and to the distribution of financial statements. Integrated
Systems Analysis has a two part approach. It starts with understanding the client's
information and data needs. With the needs assessment complete, we can now evaluate
the systems in use to ensure they have the capabilities needed. In most cases,
leveraging current systems is all that is needed. The system analysis includes
Point of Sale evaluation, Business Intelligence tools, Accounting System, Gift
Card controls, Payroll System and Financial Reporting packages. Lastly,
RTS reviews employee benefits program and the company's insurance policies and
risk management processes. Top Objective:
Branding, Positioning and Business Development Result:
Development of brand identity and product positioning that cuts through the competitive
noise. Creation of a "go-to-market" strategy that promotes and markets
the brand which results in sales growth. For
new entities, RTS invites representative stakeholders to participate in a series
of brand building exercises designed to distill and quantify three things: who
the company is, what they do, and why anyone should care. This tells us what the
focus of the brand should be. Next, this result is considered under the light
of competition and filtered through demographic and other current market conditions.
This leads to a core understanding of how to alter perceptions and motivate audiences
so that they form a positive relationship with the brand, leading to customer
loyalty. For
existing companies (and as a following stage for new entities) RTS builds a Message
Matrix™ designed to focus on specific messages required to motivate each
specific audience (potential new customers, existing customers, key influencers,
employees, the press, etc.) and to identify the medium and timing for each message
to be delivered. This document, frequently reviewed and updated, becomes central
to every form of communication disseminated by the company - so that from menu
to store graphics to newsletters to signage to advertising to recruitment to public
relations, each target is touched by a message designed to foster results. Through
ongoing polling and customer feedback, RTS fine-tunes strategies to continually
attract new customers, give old customers a reason to return, give infrequent
customers a reason to return more often, and induce loyal and heavy users to bring
their friends. Top Objective:
Performance Management - Creating a culture of Accountability
Result:
The development of a results-based culture that thrives
on hitting its goals and eliminating excuses, finger-pointing and missed deadlines.
RTS works with the company's leaders
to implement a Performance Management System. All positions in the organization
are defined by the results expected along with their measurement. Team
members are aligned with company goals tied to individual and team action plans.
Quarterly results are discussed by the team. Individual
Performance conferences, scheduled weekly between supervisors and subordinates,
are designed to improve accountability and acknowledgment. Team meetings are properly
formatted and held in support of the company's goals. Top | 
