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We have found that the systemic nature of a business can
incorporate several disciplines that yield exceptional results when orchestrated
together. The following examples illustrate the benefits of studying the whole
picture versus looking at a narrow symptom.
- Strategic
Planning and Team Development more
- Operational
Assessments more
- Food
Cost Reduction more
- Financial
Controls and Integrated Systems Analysis more
- Branding,
Positioning and Business Development more
- Performance
Management - Creating a Culture of Accountability more
Strategic
Planning and Team Development We put the executive
management team thru a strategic planning process that identifies strategies that
deliver long term sustainable success. This is a practical action plan that encompasses
annual critical few objectives broken into quarterly milestones. This Strategic
Plan is a living practical method that provides a daily focus for a team's performance. We
also train the people -- and their company teams -- through a performance management
system and communication strategy that fosters an environment of accountability
and a results-based culture.
We align the organizational
chart against the company's needs to make sure that the right people are on board
and in the right place. Development plans are put in place where needed so that
each team member grows in effectiveness.
Lastly, we implement a comprehensive
salary administration and performance evaluation system designed to reward performance
and results against company objectives.
Result:
The entire team and resources are focused on the same objectives, understanding
what to ignore and achieving the stated goals Top
Operational
Assessments
RTS performs a thorough review
of a company's processes, systems and procedures. This involves more members of
the team (Director, Department Manager, Supervisors, etc.) to better understand
the "how" of an organization and test the alignment between stated goals
and actual results.
An interactive round table process is used to flush
out opportunities that define "reality" and allow a company to eliminate
perceived roadblocks. Savings that can be implemented immediately are generally
identified that can improve cash flow and morale.
Result:
Best practices are identified and ineffective ones eliminated ensuring an agreed
upon company standard that can be documented into training programs, operations
manuals and franchise standards.
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Food
Cost Reduction
From growers and producers,
manufacturers and distributors all the way to the plate your guest receives, RTS
analyzes every step of Chain Supply as well as in-store receiving, storage, production
and plate assembly.
Using POS data and a comprehensive business intelligence
system that provides analytics, RTS can help engineer your menu for additional
profitability without falling into the cost and quality cutting trap.
There
are thousands of dollars in the overall system a company uses in this area that
we can identify, quantify and execute against.
Result:
Analyzing the entire food system from procurement
to production allows a company to "take cost out of the system" generating
large flow-through dollars to the bottom line. We have seen food cost savings
in the range of 1-4% points.
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Financial
Controls and Integrated Systems Analysis
RTS
performs a thorough review of a company's financial processes, systems and procedures.
Our goal is to first understand the current processes to ensure that each solution
is customized to the client's specific needs. There is no one universal solution.
Financial Controls starts with the process review of cash management at the
store level. Ensuring the timeliness of deposits verification, analysis of comps,
voids and promos is the starting point. The process continues to the bank statement
process and to the distribution of financial statements.
Integrated Systems
Analysis has a two part approach. It starts with understanding the client's information
and data needs. With the needs assessment complete, we can now evaluate the systems
in use to ensure they have the capabilities needed. In most cases, leveraging
current systems is all that is needed. The system analysis includes Point of Sale
evaluation, Business Intelligence tools, Accounting System, Gift Card controls,
Payroll System and Financial Reporting packages.
Lastly, RTS reviews employee
benefits program and the company's insurance policies and risk management processes.
Result:
Your Company's management has access to critical information at the appropriate
level of the organization to make fact-based decisions. Critical cash control
points are identified and a closed loop system of cash controls is in place. Best
practices in business intelligence, accounting and administration are implemented.
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Branding,
Positioning and Business Development
For new
entities, RTS invites representative stakeholders to participate in a series of
brand building exercises designed to distill and quantify three things: who the
company is, what they do, and why anyone should care. This tells us what the focus
of the brand should be. Next, this result is considered under the light of competition
and filtered through demographic and other current market conditions. This leads
to a core understanding of how to alter perceptions and motivate audiences so
that they form a positive relationship with the brand, leading to customer loyalty.
For existing companies (and as a next stage for new entities) RTS builds
a Message Matrix™ designed to focus on specific messages required to motivate
each specific audience (potential new customers, existing customers, key influencers,
employees, the press, etc.) and to identify the medium and timing for each message
to be delivered. This document, frequently reviewed and updated, becomes central
to every form of communication disseminated by the company - so that from menu
to store graphics to newsletters to signage to advertising to recruitment to public
relations, each target is touched by a message designed to foster results.
Through ongoing polling and customer feedback, RTS fine-tunes strategies to
continually attract new customers, give old customers a reason to return, give
infrequent customers a reason to return more often, and induce loyal and heavy
users to bring their friends.
Result:
Development of brand identity and product positioning that cuts through the competitive
noise. Creation of a "go-to-market" strategy that promotes and markets
the brand; which results in sales growth.
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Performance
Management - Creating a Culture of Accountability
RTS
works with the company's leaders to implement a Performance Management System.
All positions in the organization are defined by the results expected along with
their measurement.
Team members are aligned with company goals tied to
individual and team action plans. Quarterly results are discussed by the team.
Individual Performance conferences, scheduled weekly between supervisors and
subordinates, are designed to improve accountability and acknowledgment. Team
meetings are properly formatted and held in support of the company's goals.
Result:
The development of a results-based culture that thrives on hitting its goals and
eliminating excuses, finger-pointing and missed deadlines.
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