6420-A-1 Rea Road Suite 378, Charlotte, NC 28277 704-307-2220 email@example.com
Our list of solutions is as vast as the challenges our clients face. Each is a unique combination of services, determined by the need, the timing, the market conditions, and the team. The list at left is a generalized menu to give you an overview of the type of solutions we provide and the type of results you can expect.
All levels of the organization learn what their role really is, expectations and measures that enhance performance are clearly defined. Turnover is reduced, performance is improved and leaders are developed.
Organizations suffer from disparate management techniques preventing a results-based culture from emerging. Using a disciplined methodology we create a customized set of position plans, leadership and management processes that define expectations, hold people accountable and increase results.
Information and accounting systems
We develop a KPI system that gives all members of management visibility to critical information to improve decision making and results. Starting with a work flow diagnostic we identify improvement to systems and structure resulting in the implementation of BI tools, operations reports & conduits for the accounting systems enhancements.
Critical information used for decision making is available to all levels of the organization
We educate senior leadership in the development of an effective and results-focused annual planning process supported by quarterly review. Using a “bottom-up” approach with defined expectation and KPI’s, companies improve buy-in, can recalibrate throughout the year and get immediate results.
A relevant plan that is embraced by all levels of management with immediate improvement in results. A culture of accountability is created.
Whether an emerging franchise concept or a legacy brand, communication and expectations are generally weak resulting in frustration on both sides.
We analyze a company’s ability to grow through franchising. create a development model and make staffing recommendations with on-going communications support.
We work closely with the franchisor to improve communications usually starting with the FAC. From there we ensure that all support functions understand how to better service the franchisee community.
An effective growth plan is developed to include franchisee sourcing, training and on-going relationship management.
Improved trust and communication. More effective strategy and better compliance to Brand standards. Strengthened relationship on both sides, ensuring continued successful growth.
Whether the client’s brand is old and losing relevance or new and lacking awareness, an insightful review of the brand’s core values leads to improved brand loyalty. RTS does this by identifying and solidifying the brand promise, building a brand pyramid, understanding the competitive differentiation, writing a position statement and setting up a communications platform through a message matrix.
Reestablishes a Brand’s relevance to today’s consumer which allows the development of effective and integrated marketing and operating strategies.
Marketing plans are created that resonate with the defined Brand purpose. Messaging is developed and utilized in all social media, four-wall and external broadcast advertising.
This topline package sparks the marketing engine. It includes analysis and action plans for pricing, promotion, bundling, loyalty, traffic drivers, sales builders, staff training, suggestive sell and contests, as well as an assessment of effectiveness of traditional and new media.
A clearly defined marketing plan that supports the brand and defines roles for all stakeholders. Quantified sales building strategy and tactics tied to KPI’s.
Brand and concept revitalization
Using a 360º assessment we identify key changes to the brand at the operating level and the organization support structure. Focusing on the guest experience first and foremost we help brands become relevant again. Improvements are often made in the entire guest experience including the environment, food, and service.
Increase revenues from 5-25%. An energized
and motivated staff resulting in a better guest
Menu and revenue optimization
From back door to tabletop, we bring a unified approach that encompasses supply chain, culinary development, operations execution and menu engineering to lower costs, reduce cooking times and increase revenue.
2-5% of food cost reduction. Shorter ordering time for guests, shorter cook times and faster table turns. Reduced inventory and single item usage.
Throughput and operational optimization
Focusing on efficiencies and speed of service, we define bottlenecks in food production and service approach thereby eliminating many of the barriers that interfere with the guest experience or slow the operation.
Improved productivity and throughput. Reduction in ticket times and table turns of up to 20% at peak times. Increase in revenue, lower labor cost and better guest satisfaction.
Guest journey and environment
Evaluation of the guest experience through the five senses allows us to identify “missing” components in the guest experience and the impact of critical touch points. Analysis of training programs against the desired guest journey identifies areas where staff can be better trained in delivering the brand personality and promise.
Improved environment using impactful
design elements, heightened guest experience
resulting in increased frequency and
> PERFORMANCE MANAGEMENT
> INFORMATION AND ACCOUNTING SYSTEMS
> ANNUAL PLANNING
> FRANCHISE STRATEGY
> BRAND STRATEGY
> REVENUE VITALITY
> BRAND AND CONCEPT REVITALIZATION
> MENU AND REVENUE OPTIMIZATION
> THROUGHPUT AND OPERATIONAL OPTIMIZATION
> GUEST JOURNEY AND ENVIRONMENT