Category Archives: Executives

A country most like Mars

Here’s an interesting fact: Nearly one third of the units controlled by the top 200 U.S. franchisors are outside the country. That’s 33 percent jump in only 10 years, according to DLA Piper attorney Philip F. Zeidman. The increase doesn’t surprise Zeidman, … Continue reading


Posted in bricks-and-mortar restaurants, Executives, franchising, franchisor, Growth company, International franchising, Travel | Leave a comment

Cheers! Mixology is alive and well

“Bartenders’ new role is as storytellers and advocates,” declared drinks writer Brandy Rand during a beverage trends presentation at the Cheers Beverage Conference, in Dallas, this week. She offered that with more people eating at the bar bartenders who can explain new spirit brands … Continue reading


Posted in bars, bartenders, bartending, Cocktail, Executives, labor, restaurants, Uncategorized | Leave a comment

Friday’s Restaurant Quiz: Welcome to Superbowl Sunday

Welcome to New Orleans, folks, where the prices for nearly everything are high — even cancellations. We have no idea which Harbaugh bro will crush the other this Sunday. But we do know that readers of this short quiz will undoubtedly ace it. A … Continue reading


Posted in bars, bartenders, chicken, Executives, Sports | Leave a comment

Friday Quiz: Remember John Kerry’s Cheesesteak blunder?

We’re back at after a week off due to  . . . well, let’s just say we sometimes overdo it on Thursday nights before a holiday weekend — and leave it at that. Meanwhile, we’ve collected the usual small pile … Continue reading


Posted in Careers, casual-dining, Customers, Employees, Executives, expansion, Food, franchising, Menu, service, Uncategorized | Leave a comment

We’ve Made RTS Services Even More Valuable

Black Box Intelligence and People Report form Partnership with Results Thru Strategy to deliver world-class services in human capital, financial indexing and hospitality consulting. October 17, 2012 – DALLAS, TX – Black Box Intelligence and People Report announced today a … Continue reading


Posted in Analytics, branding, Employees, Executives, restaurants, RTS Partners | Leave a comment

Did an Entrepreneur Really Build It?

Some members of the business community (and many conservatives) got all touchy last week after President Obama suggested  that business owners were not entirely responsible for their own prosperity. They had help along the way, the president said. Banker/blogger Chris … Continue reading


Posted in Executives, Growth company, Investing, politics, small business | Leave a comment

Complaints of Racial Injustice at Capital Grille

A phone call this morning from an Orlando reporter alerted us to charges of racial discrimination at The Capital Grilles in Chicago, New York,  and Maryland. What did we know about it, the reporter asked. Sadly, not much. It turns … Continue reading


Posted in Careers, Employees, Executives, Fine-dining, lawsuit | Tagged , , , , , | Leave a comment

Private Equity: Here’s What You Need to Know

RTS frequently works for restaurant companies that are owned (or partially owned) by private equity firms. We’re typically asked to improve operations and marketing – and, hopefully, sales. We enjoy these relationships and look forward to more. That said, PE firms have … Continue reading


Posted in Employees, Executives, Investing, Private equity, restaurants | Tagged , , | Leave a comment

Demonstrate Strength Thru Servant Leadership

Are you committed to serving the best interests of your business? A leader serves their company and people within by teaching, training, equipping, and empowering to be the best. Don’t mistake the serving as being weak when it is quite … Continue reading


Posted in Executives, Operations, Service standards | Leave a comment

Where’s the Love? Herman Cain and His Donors.

We don’t involve ourselves in federal politics as a group, yet we can’t help but recall presidential challenger Herman Cain’s reign as president of the National Restaurant Association in the late ’90′s — and, of course, his booming voice at numerous restaurant conferences. And who … Continue reading


Posted in Executives, politics | Tagged , , , | Leave a comment